PT Widgets

We’re here to help

Support for PT Widgets.

Choose the route that best fits your question. A little context helps us investigate without asking you to repeat the details.

Contact support

For questions, feedback, privacy requests, or anything that does not fit a report form, email us directly.

Email support

Report an app problem

Tell us when the app, widget, Live Activity, notifications, or a purchase feature does not work as expected.

Open app report

Report incorrect data

Flag a missing departure, wrong time or platform, incorrect destination, disruption, or station detail.

Open data report

Who should I contact?

PT Widgets presents information supplied by transport data providers, but it does not operate vehicles or stations.

Contact PT Widgets for

  • App, widget, or notification problems
  • Incorrect information shown in PT Widgets
  • Questions about PT Widgets Pro or privacy

Contact the transport operator for

  • Safety incidents and emergencies
  • Lost property, tickets, fares, or refunds
  • Service complaints and assistance during your journey

For an immediate safety issue, contact local emergency services or staff on site.

Before you report

Quick answers.

Why can departure data be wrong?

Timetable and real-time information comes from external providers. It can be delayed, incomplete, or temporarily unavailable. Information from the operator and displays on site takes precedence.

Can PT Widgets refund an App Store purchase?

Apple handles purchases, subscriptions, cancellations, and refunds. We can help investigate if Pro is not recognized after a purchase or restoration.

Will I receive a reply?

Add your email if you would like a reply. Reports without an email are still reviewed, but we cannot contact you about them.

What should I include?

Describe what you expected, what happened instead, and when it happened. For data reports, the station, line, and scheduled time make investigation much easier.

App report

What went wrong?

Only the fields you complete are submitted. PT Widgets does not attach logs, screenshots, or your favourites automatically.

Type of problem
Technical details (optional)

These fields can help reproduce an app problem. They are not detected automatically on this website.

By sending this report, you submit its content and any optional contact, station, departure, and technical details you entered. They are used for support and data correction and recorded in Linear; the temporary intake copy is deleted from D1 after 30 days. If you include an email address, Resend sends a reference-only receipt to you and a copy to the support inbox so we can respond. This deliberate report is separate from automatic diagnostics. See the privacy policy.

Data-quality report

Which information looked wrong?

Please use the exact station, line, and time shown where possible. Do not include sensitive personal information.

Type of problem
Departure details (optional)
Scheduled time
Expected time
When did you notice it?

By sending this report, you submit its content and any optional contact, station, departure, and technical details you entered. They are used for support and data correction and recorded in Linear; the temporary intake copy is deleted from D1 after 30 days. If you include an email address, Resend sends a reference-only receipt to you and a copy to the support inbox so we can respond. This deliberate report is separate from automatic diagnostics. See the privacy policy.